1. General Information

1.1 This website (the "Casino," "Website," "Company," "we," "us," "our") is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica. The Company holds an internationally issued gambling licence authorising it to operate the Website.

1.2 By creating an account and using the Website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1.3 If you do not agree with any part of these Terms and Conditions, you must stop using the Casino's services immediately.

1.4 The Company may amend these Terms and Conditions at its sole discretion at any time. Continued use of the Website after changes take effect constitutes acceptance of the revised terms, so it is your responsibility to review this page periodically.

1.5 English is the official language of the Website. Where a translated version conflicts with the English version, the English version governs.

1.6 Acceptance of these Terms and Conditions also binds you to every other policy published on the Website, including but not limited to the Privacy Policy, Cookie Policy, Withdrawal Policy, and Responsible Gaming Policy.

2. Eligibility and Restrictions

2.1 Use of the Casino is permitted only where online gambling is lawful. Determining whether use of our services is legal in your place of residence is entirely your responsibility.

2.2 You must be at least 18 years old, or the minimum legal gambling age that applies in your jurisdiction, whichever is higher.

2.3 The Company may request proof of age at any point and may suspend or close an account where age cannot be verified.

2.4 The Casino may restrict or decline service in certain jurisdictions at its sole discretion, and eligibility for specific bonuses, promotions, or loyalty benefits may also vary by region. Using the Website from a jurisdiction where the Casino does not permit real-money play forfeits any right to refunds or withdrawals connected with that use.

2.5 The Company reserves the right to refuse or reverse a withdrawal, or to close an account, where eligibility restrictions have been breached.

3. Game Availability and Rules

3.1 Game availability can vary by region, since individual game providers set their own licensing arrangements, and this can change without notice.

3.2 Using a VPN or any other tool to disguise your location in order to bypass regional restrictions is strictly prohibited and may result in winnings being forfeited.

3.3 You confirm that you understand the rules, mechanics, payout percentages, and odds of a game before placing a wager on it, and that doing so is your responsibility, not the Casino's.

4. Payments and Currencies

4.1 The Casino accepts a range of fiat currencies and cryptocurrencies for deposits and withdrawals, as listed on the Website.

4.2 Cryptocurrency transactions are valued using real-time exchange rates at the moment the transaction occurs. The Casino does not offer a conversion service between crypto and fiat currency.

5. Taxes and Fees

5.1 You are solely responsible for reporting and paying any tax owed in your jurisdiction on winnings or other gambling-related activity.

6. Disclaimer of Liability

6.1 Gambling carries an inherent risk of financial loss, which you accept by using the Casino. The Company is not liable for financial losses arising from your use of the Website or participation in any game.

6.2 Reasonable measures are taken to protect your personal data, which is disclosed only to third parties directly involved in providing gambling services, such as game and payment providers. Once shared, further processing of that data is governed by each third party's own privacy practices, and the Company is not responsible for any subsequent misuse by them.

6.3 The Company bears no responsibility for losses, errors, or interruptions caused by hardware or software issues on your end, poor connectivity, or other technical circumstances outside its control.

6.4 If a wager is accepted or a payment processed in error, whether due to a technical fault, human error, or otherwise, the Company reserves the right to cancel the affected wagers and restore the correct balance, or to re-settle the wager under the terms that should have applied had the error not occurred.

6.5 Any bonus or winnings credited to your account by mistake, whether from a technical glitch, a paytable error, or otherwise, remain the Company's property. The mistaken amount will be deducted from your balance; if it has already been withdrawn, you owe that amount to the Company as a debt. You must notify the Casino promptly if you believe this has happened.

6.6 Neither the Company nor its directors, employees, partners, or service providers guarantee that the Website or its software is fit for a particular purpose, or that it will operate free of errors or interruptions, and none of them is liable for any loss or damage arising from your use of the Website or your participation in a game.

6.7 You agree to indemnify the Company, its directors, employees, partners, and service providers against any liabilities, losses, damages, or costs arising from your use of the Website, your participation in a game, or any breach of these Terms and Conditions on your part.

6.8 The Company has sole and final authority to determine whether these Terms and Conditions have been breached, and may impose disciplinary measures, including suspension or a permanent ban, without prior notice or explanation.

7. Player Accounts

7.1 Each person may hold only one personal account. Accounts sharing a residential address, household, IP address, or device are treated as duplicates, and the Company may close and forfeit all such accounts, cancel pending withdrawals, and confiscate winnings. Sharing your login details with anyone else, including a minor, is not permitted.

7.2 Where a duplicate account is found, any winnings or bonuses accrued while multiple accounts were active are forfeited, and the Company may require repayment of funds already withdrawn from the duplicate account.

7.3 Your account is for personal entertainment only. Using it commercially, including letting someone else play through it for profit, is prohibited.

7.4 As part of identity verification, the Company may request additional documents or a phone call. Withdrawals remain pending until verification is complete, and an account will be locked and any pending withdrawal cancelled if the Company cannot reach you within two weeks of the request.

8. Anti-Fraud Policy

8.1 The Company enforces a strict anti-fraud policy. Prohibited conduct includes, without limitation: colluding with other players to influence outcomes; using bots, scripts, or unauthorised software; disputing legitimate charges; making false claims against the Casino; exploiting bugs or glitches; and any other dishonest or deceptive practice.

8.2 Where fraud is suspected, the Company may, at its discretion, suspend or terminate the account, void winnings and confiscate the balance, charge the player for resulting costs, pursue civil or criminal proceedings including notifying the relevant authorities, and freeze funds pending investigation.

8.3 A live phone verification may be required in addition to document checks. Failure to verify identity, or a suspicion of fraud, particularly where a phone number is missing or invalid, can result in permanent closure of the account and forfeiture of winnings; failing to complete verification within two weeks has the same result.

8.4 Winnings, free spins, or bonuses will be voided where a promotion has been abused. Abuse includes, without limitation: placing maximum bets on high-variance games purely to inflate wagering progress; lowering stakes after a large win to more easily clear remaining wagering; depositing solely to trigger a bonus without genuine play; keeping a deposit-to-bonus ratio above 50%; delaying play until wagering requirements lapse, or otherwise manipulating rounds; using multiple accounts to claim the same offer more than once; and exploiting a software bug for financial gain.

8.5 To confirm identity, the Company may request documents in Latin or Cyrillic script; where these cannot be provided, a video verification showing the ID alongside a spoken name and date may be required instead. Failure to comply can result in account closure and forfeiture of funds.

8.6 If you discover a software bug, error, or other system flaw, you must refrain from exploiting it and report it to the Company promptly. Benefiting from an unreported issue makes you liable for the full resulting cost to the Company.

8.7 Any deposit must be wagered three times over before the resulting funds can be withdrawn. Where several deposits are made without intervening gameplay, the combined total must be wagered before a withdrawal can be requested. The Company may apply a processing fee or decline a withdrawal where this requirement has not been met.

8.8 The Casino is not a financial institution. Balances do not accrue interest, and no currency conversion or exchange service is offered.

9. Depositing

9.1 A range of deposit options is available, including major debit and credit cards and a selection of e-wallets and other alternative methods.

9.2 Deposits must originate from a payment account registered in your own name. Depositing from someone else's account is not permitted; if this is detected, any resulting winnings will be confiscated, the original deposit returned to its rightful owner, and the Company will not be liable for any resulting loss to you.

9.3 The minimum deposit is €20 or the equivalent in another currency; the maximum varies by payment method and is shown when the method is selected.

9.4 Because of the decentralised nature of cryptocurrency, upper deposit limits cannot be enforced on crypto transactions. Players wanting a self-imposed deposit ceiling should use a non-crypto payment method instead.

9.5 A deposit only counts once it has been confirmed by the relevant payment institution.

9.6 If a deposit is declined, reversed, or charged back for any reason, any winnings generated from it are voided immediately, and the Company will not compensate you for losses arising from an unsuccessful deposit attempt.

10. Dormant Accounts

10.1 An account with no login or gameplay activity for twelve consecutive months is considered inactive. Once inactive, the Company may charge a monthly dormancy fee of €20, or the remaining balance if lower, against the account.

10.2 The dormancy fee begins the month after the account is classified inactive and continues monthly until the balance reaches zero or the account is reactivated through a login and a wager.

11. Expiry Period

11.1 Any claim arising from these Terms and Conditions or from the Casino's services must be brought within one year of the event giving rise to it. Claims brought later are considered waived and barred.

12. Refund Policy

12.1 A refund request for a legitimate transaction must be made within 24 hours of that transaction; if you believe someone else accessed your account without authorisation, you have 30 calendar days from when you became aware of it.

12.2 Where a deposit was made by credit card, the Company may return up to the net deposited amount to that same card, with any remainder paid through an alternative method.

12.3 Any bonuses and winnings are deducted from the balance before a refundable amount is calculated.

12.4 High-risk credit card transactions may be refunded to the originating card and reported to the relevant authorities.

12.5 You are responsible for any fees incurred during the refund process.

12.6 A refund request may require supporting documents, such as a photo of a valid ID, an image of the payment method used, and proof of current address; further documents may be requested. Refunds remain on hold until identity verification is complete and are typically processed within five to seven banking days of approval.

13. Complaints

13.1 Complaints are first handled by the Casino's support function and escalated internally if not resolved immediately; you will be kept reasonably informed of progress.

13.2 Only the account holder may raise a complaint. A complaint cannot be assigned or delegated to a third party, and one raised by anyone else will be dismissed.

13.3 In any dispute over a game result, the Casino's server logs and records are the final and binding authority, taking precedence over anything displayed on your screen.

13.4 If a complaint cannot be resolved internally to your satisfaction, it may be escalated to an independent Alternative Dispute Resolution (ADR) body.

14. Non-Transferability

14.1 Rights or claims arising from these Terms and Conditions, or from participating in any game, cannot be assigned, pledged, or transferred without the Company's express written consent. This includes accounts, balances, deposits, winnings, wagering rights, and any related legal or commercial right. Any attempt to do so in breach of this clause is void.

15. Arbitration

15.1 Any dispute between you and the Company, however it arises, is resolved exclusively through arbitration in Costa Rica. By agreeing to these Terms and Conditions, you waive the right to bring a claim in any other court.

16. Identity Verification (KYC)

16.1 By registering, you authorise the Company to conduct identity and contact checks at its discretion or as required by regulators.

16.2 Only natural persons who register personally may play for real money. Registration requires: date of birth together with valid proof that you meet the minimum age requirement; a government-issued photo ID and, if requested, a second form of ID; proof of current address; your full legal name; your residential address; and a valid email address. Additional documentation may be requested at any time, and the account may remain suspended until it is provided and verified.

16.3 If you are found to have been underage while gambling, the Company will close your account, void bets and transactions made during that period, return genuine deposits, confiscate any winnings, and may require you to repay any funds already withdrawn.

16.4 Providing false, inaccurate, or misleading information, or information inconsistent with your identity documents, is treated as a breach of these Terms and Conditions and may result in immediate account closure and forfeiture of your balance.

16.5 Failure to provide requested documentation, or providing documentation that is invalid or does not match your details, may result in suspension or closure of your account and forfeiture of any balance.